How to Learn Major Incident Management Free
Download and stream premium video course on Major Incident Management for free. Learn protocols, skills, and tools from industry experts today.
Major Incident Management Course Overview:
This premium video course on Major Incident Management is completely free and designed to take you from scratch to mastery. It equips learners with practical strategies and tools needed to manage any incident efficiently. The course focuses on real-time applications in ITSM, with a comprehensive breakdown of ServiceNow practices and emergency handling skills. You’ll also get hands-on insights into risk assessment, cross-functional coordination, and resolution protocols.
Led by Sawan Dongre, an expert with over 10 years of experience in IT Service Management, this course targets IT professionals and beginners looking to build a career in Incident Management. Covering fundamentals to advanced topics, learners will develop critical communication skills, understand risk analysis, and use real-world case studies to strengthen their response strategies. Everything is provided through easy-to-follow video content.
This course empowers you to respond, manage, and improve incident workflows with confidence.
What You’ll Learn in Major Incident Management Course:
- Master best practices in Incident Response Protocols.
- Enhance communication skills for high-stress situations.
- Understand and apply risk assessment methods effectively.
- Implement continuous improvement strategies post-incident.
- Coordinate efficiently with cross-functional teams during crises.
- Leverage tools and technologies like ServiceNow for better outcomes.
Course Highlights:
- Comprehensive Curriculum: Covers the complete incident lifecycle from preparation to review.
- Real-world Case Studies: Learn through practical examples and scenarios.
- Expert-led Instruction: Sawan Dongre shares insights from his 10-year ITSM career.
- Beginner-Friendly: Perfect for those entering IT support or operations.
- Free Access: Download and stream without paying anything.
Major Incident Info:
Sawan Dongre brings a unique mix of business, legal, and IT experience to this course. Holding multiple advanced degrees, he has built an in-depth curriculum that merges theory with real-world application. Released in April 2024, this Udemy course targets beginners and IT professionals, focusing on proactive incident response and communication under pressure. It helps participants build the necessary confidence and technical knowledge to handle high-severity incidents using global standards and tools like ServiceNow. The course file size is 3.74 GB and is available in English.
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