Free Guide to Learn Serving Customers Using Social Media

Download and stream premium video course to learn how to handle customer service on social media platforms for free.

Serving Customers Using Social Media Overview:

This premium video course, “Serving Customers Using Social Media (2024),” is completely free and ideal for learners who want to master customer service across various online platforms. It shows you how to handle real-time interactions on Facebook, Instagram, Twitter, and more with professionalism. Learn how to manage high-visibility conversations where your responses can influence not just the customer you’re addressing but thousands of potential viewers. The course guides you to balance personal communication with company policies, creating a smooth and effective customer service experience online.

Instructor Leslie O’Flahavan teaches how to respond to angry customers, defuse tense situations, and switch from public to private channels effectively. You will review examples from real-life social media posts and learn essential techniques to improve your tone and clarity. This free course also introduces generative AI tools that help analyze customer sentiment and draft quick, accurate replies. Whether you’re new to customer service or looking to upgrade your skills, this course equips you with modern techniques for social media communication.

Deliver authentic, clear, and fast customer responses using smart strategies and digital tools.

What You’ll Learn in Serving Customers Using Social Media:

Respond to customers professionally on social media platforms.
Transition smoothly between public comments and private messages.
Handle angry customers and trolls using calm communication.
Blend company-approved messages with a personal tone.
Use generative AI tools for fast and accurate replies.
Improve grammar and tone to maintain professionalism online.

Course Highlights:

Interactive examples: Learn from real social media interactions.
Writing skills: Improve clarity, tone, and grammar in replies.
AI integration: Use modern AI tools to respond faster.
Communication strategies: Calm down angry customers with the right tone.
Flexible content: Apply lessons to any platform—Twitter, Facebook, or Instagram.

Serving Customers Using Social Media Info:

This course, created by Leslie O’Flahavan and released in April 2024, focuses on developing your customer service skills using social media. It runs for just over an hour and is perfect for intermediate learners looking to build trust, improve response quality, and leverage AI tools in social media engagement. The video content is delivered in English and available in compressed formats (.rar / .zip) with a total file size of 179 MB. It covers key areas like social media listening, handling inquiries, and building customer relationships.