Free Download Zendesk ChatGPT Course: Learn Automation

Learn how to automate customer support with Zendesk, ChatGPT, Power Automate, and Teams using this free premium video course.

Mastering Customer Service Automation Overview:

This premium video course is completely free and helps you master the integration of Zendesk, Power Automate, Microsoft Teams, and ChatGPT to enhance customer service efficiency. It provides hands-on training in automating ticket summarization and escalation, offering proactive support before issues become critical. Learners will discover how to improve agent productivity using modern AI tools while keeping leadership informed with meaningful insights. By following the methods taught, support teams can handle more requests with fewer resources and better results.

The course goes beyond basic setups. It explores best practices in Power Automate, including error handling and optimization. You will learn how to generate on-demand ticket summaries, recognize customer sentiment, and take recommended next steps. The course covers every essential function, from setting up webhooks to integrating AI-driven ticket management and publishing responses in Microsoft Teams. Anyone involved in customer support, whether agents or managers, will benefit from the advanced, yet easy-to-follow training content.

Revolutionize customer support with ChatGPT automation for Zendesk tickets.

What You’ll Learn in Mastering Customer Service Automation:

Integrate Zendesk with Power Automate, Microsoft Teams, and ChatGPT
Customize Zendesk using fields, triggers, and webhooks
Automate ticket summarization and escalation
Utilize Power Automate Cloud’s advanced tools and best practices
Surface customer sentiment and unanswered queries
Enable seamless collaboration among support teams

Course Highlights:

Practical Workflow Setup: Learn to trigger automation flows from Zendesk
Ticket Summarization: Generate summaries as internal comments
Customer Sentiment Analysis: Use ChatGPT to analyze tone and urgency
Error Handling: Build resilient flows to manage known issues
Team Integration: Notify support leaders via Microsoft Teams
AI-Powered Tools: Create smart customer responses using large language models

Automation Training with ChatGPT

Mastering Customer Service Automation offers in-depth knowledge about enhancing your Zendesk ticketing system with AI. It starts by showing how to customize Zendesk fields and forms, and then dives into Power Automate best practices. You’ll see how to connect APIs, manage flows, and avoid common errors. The course demonstrates how to call ChatGPT from Zendesk, collect comments, calculate relative time, and respond intelligently. It also covers setup for multiple users, pagination handling, and parameter collection. By the end, learners can fully automate their ticket workflows and boost both productivity and customer satisfaction.